SAP SD/MM Solution Architect leading end - to - end S/4HANA delivery and advising stakeholders on high - impact transformations. Working with a collaborative team in a hybrid role.
About the role
- Senior Solutions Architect providing expertise in Ometria's retail marketing technology. Driving technical success and customer value across pre-sales and post-sales activities.
Responsibilities
- Drive New Business Technical Success: Ensure no deal is close-lost by a technical stakeholder by providing comprehensive technical expertise and building trust with prospect technical teams
- Deliver Customer Retention: Champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment
- Scope and Deliver Technical Projects: Maximize customer value with Ometria by efficiently addressing needs through scoping solutions, peer validation, demonstrating platform expertise and tailored communication throughout
- Build and Maintain Client Champions: Strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment across both prospects and customers
- Pre-Sales Activities: Help companies across the retail industry understand and evaluate the technical capabilities of our platform
- Post-Sales Activities: Pre-emptive remediation - Proactively preempt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation
Requirements
- Minimum 5 years of technical account management or solutions architecture experience in an enterprise software organization, preferably in the Retail and Ecommerce space
- Deep technical expertise in feature functionality and practical application of marketing technology platforms
- Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients and prospects, and communicating effectively with diverse stakeholders, including C-Suite executives
- Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations in both pre-sales and post-sales environments
- Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives
- Technical Understanding and Communication Proficiency, with the ability to adapt communication to different stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships and integrations
- Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives
- Commercial acumen to balance technical possibilities with business constraints, ensuring solutions are viable for both the customer and Ometria
Benefits
- Unlimited paid time off
- Health Insurance
- Dental
- Vision
- Mental Health Support
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