Consultant GTA leading deployment of SaaS solutions for client social performance in transport industry. Analyzing client processes and providing tailored recommendations for optimization.
About the role
- Service Consultant supporting Oracle Retail Invoice Matching software applications. Assisting with troubleshooting, client support, development standards and mentoring junior team members.
Responsibilities
- Assist in the support of production application software.
- Assist with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications.
- Communicate with clients by providing on-call support as needed, during business and non-business hours.
- Support and troubleshoot production client environments.
- Take ownership of or assist with the logging, reporting, and resolution of application issues.
- Ensure development standards are met in all coding practices.
- Assist in maintaining the OLR software development environment.
- Build and test application enhancements and modifications.
- Assist project teams in defining software functionality.
- Ensure adherence to OLR and customers quality standards, policies, processes and procedures.
- Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards.
- Assist in the mentoring and coaching of more junior members of the team.
- Act as a stand-in for Service Delivery Manager when required.
- Document knowledge articles for internal cross-training.
- Document and publish knowledge articles for the client to assist their first line resolution.
- Additional duties as assigned.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field, or 5+ years of relevant professional experience.
- 3+ years of experience working with Oracle Retail solutions in the retail industry.
- 3+ years of experience in development and/or systems integration within enterprise environments.
- In-depth understanding of Oracle Retail Invoice Matching (ReIM), with additional knowledge of Oracle Retail Merchandising System (RMS) and Store Inventory Management (SIM) considered an advantage.
- Strong understanding of the invoice lifecycle, including how invoices are created, matched, and posted to General Ledger (GL) systems.
- Proven analytical skills with the ability to debug complex production issues related to invoice creation, validation, and matching processes.
- Strong technical expertise in PL/SQL, with experience using Eclipse to debug Java code; Shell scripting knowledge is an advantage.
- Experience in Oracle Retail implementations, preferably across multiple projects; consulting experience is considered a plus.
- Solid background in development and/or systems integration, with experience supporting enterprise retail systems.
- Demonstrated experience supporting or promoting quality management systems, methodologies, and best practices.
- Professional communicator with a strong customer-service mindset, demonstrating initiative, attention to detail, and excellent problem-solving abilities.
- Skilled at managing multiple priorities under pressure with strong time management, while maintaining confidentiality and adapting effectively within complex global environments.
Benefits
- Comprehensive health coverage with medical insurance for you and family
- Life & personal accident insurance
- Generous parental benefits: maternity and paternity leave
- Retirement benefits
- Tax-saving benefits
- Flexible vacation policy
- Learning & development opportunity
- Own your laptop program
- Employee referral rewards for bringing great talent into OLR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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