Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
OS
Hybrid Business Analyst, Support Experience
Posted 2 months ago
About the role
- Business Support Analyst at Octal Philippines Inc. enhancing operational capabilities by supporting analysis of business needs and collaborating with teams to document requirements.
Responsibilities
- Join Octal Philippines Inc. as a **Business Support** Analyst and play a crucial role in enhancing our operational capabilities.
- You will be responsible for supporting the analysis of business needs, collaborating with various teams to document requirements, and facilitating solutions that drive efficiency.
- This position offers an opportunity to utilize your analytical skills to identify system improvements, interact with clients, and contribute to our overall success.
Requirements
- Computer Science or any IT-related course
- Minimum of 2-3 year experience
- **Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.**
- **Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client**
- ***Knowledge on any service or helpdesk management system is a plus***
- **Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently**
- Should have problem solving, decision making and analytical skills
- *Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus*
- Ability to do user training
- Ability to conduct quality assurance testing
- Basic knowledge in MySQL or basic SQL scripting
- **Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual**
- Good written and verbal communication skills
- Strong self-learning capability
- Adaptive to changing work schedules and working hours
Benefits
- Mandatory Gov't Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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