VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- RN Triage Call Center responsible for triaging patients and communicating with healthcare providers. Ensuring quality patient care in a hybrid environment while complying with established protocols.
Responsibilities
- Triage symptom-based calls per approved protocols for Ochsner patients.
- Report results through EPIC system for purposes of tracking and quality assessment.
- Provide approved general health information to public callers.
- Exhibits effective communication skills with patients, physicians and others.
- Assume responsibility for professional development and maintaining required clinical knowledge.
- Adapts behavior to specific patient population.
- Complies with Ochsner Health System Compliance & Privacy Program and Standards of Conduct.
Requirements
- Education Required - Registered Nurse Diploma
- Preferred - Associates or Bachelor's degree in Nursing
- Required - 2 years of relevant experience.
- Preferred - Pediatric and/or Emergency Department experience
- Telehealth nursing experience
- Current RN License in the state of practice
- Preferred - Certification in Telehealth Nursing
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills.
Benefits
- Ochsner is an Equal Opportunity Employer.
- Flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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