Hybrid Executive Director, Enterprise Shared Services

Posted 4 hours ago

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About the role

  • Senior technology leader responsible for executing the vision and strategy for Enterprise Shared Services at OCLC. Managing critical shared service functions related to software development and delivery.

Responsibilities

  • Define and execute a forward-looking vision and multi-year strategy for Enterprise Shared Services
  • Champion the strategic integration of Artificial Intelligence (AI) across all shared services functions — including AI-assisted requirements analysis, intelligent test automation, generative UX research synthesis, AI-augmented architecture decision support, and predictive delivery analytics
  • Lead the modernization and maturation of shared services disciplines by incorporating industry best practices, AI-first thinking, agile and lean methodologies, and emerging technology capabilities
  • Establish shared services as a center of excellence that actively elevates enterprise SDLC capability, reduces friction across the delivery lifecycle, and accelerates time-to-value
  • Partner with senior technology and business leadership to ensure shared services strategies are integrated into enterprise planning, investment decisions, and organizational priorities
  • Foster a culture of technical excellence, innovation, ownership, and continuous improvement
  • Develop and manage budgets, resource plans, hiring strategies, and capacity models aligned to enterprise priorities and delivery demand

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (Master’s degree preferred)
  • 10+ years of progressive leadership experience in technology, with demonstrated expertise spanning multiple shared services disciplines including Business Systems Analysis, Quality Assurance/Test Automation, Experience Design, Delivery Management, or Enterprise Architecture
  • Proven track record of building and leading high-performing technical teams at scale, with experience managing organizations of significant size and complexity across multiple functional domains
  • Technical fluency across the Software Development Lifecycle (SDLC), with hands-on understanding of modern engineering practices including CI/CD, DevOps, API-first architectures, and agile delivery frameworks
  • Demonstrated experience leading enterprise-scale Test Automation and Test Engineering programs, including implementation of automation frameworks, toolchain governance, and quality engineering metrics
  • Practical knowledge of AI tools relevant to software delivery, including experience applying or directing the adoption of AI tools across testing, design, architecture, requirements, or delivery functions
  • Experience with Experience Design, including UX strategy, design systems, user research methodologies, and design-to-engineering collaboration practices.

Benefits

  • Free use of our on-site fitness center, gym sports, group exercise classes, and game room
  • Onsite catering and cafeteria subsidized by OCLC
  • Health and wellness events
  • Paid parental leave and adoption assistance
  • Tuition reimbursement and Public Service Loan Forgiveness eligibility
  • Company-subsidized pricing on local tickets and memberships

Job title

Executive Director, Enterprise Shared Services

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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