About the role

  • Transition Director leading end-to-end transition of IT managed services, particularly for banking. Responsible for managing stakeholders and ensuring seamless transitions without disruptions.

Responsibilities

  • lead the end-to-end transition of IT managed services
  • define and execute comprehensive transition strategy
  • establish transition governance and operating model
  • lead multi-stream transition teams across geographies
  • drive structured knowledge acquisition from incumbent provider
  • implement knowledge capture strategies
  • escalate effectively and leverage contractual mechanisms
  • build credibility with senior stakeholders
  • manage challenging client dynamics
  • provide regular updates on risks and progress
  • identify, track, and mitigate transition risks
  • establish contingency and fallback plans
  • ensure zero disruption to business-critical banking operations
  • oversee service readiness including tooling and SLAs
  • lead hypercare and stabilisation phases post-transition

Requirements

  • 15+ years in IT services
  • significant experience in large-scale transitions
  • proven experience transitioning managed services in banking or financial services
  • strong background in applications and data management
  • demonstrated experience handling transitions from incumbent providers
  • expertise in transition methodologies, governance, and risk management
  • executive presence with the ability to influence senior stakeholders
  • calm and decisive under pressure
  • strong negotiation and conflict resolution skills
  • understanding of complex IT landscapes
  • familiarity with regulatory and compliance requirements in banking
  • experience with service management frameworks (e.g., ITIL)

Benefits

  • flexible work arrangements
  • career growth programs
  • valuable certifications in latest technologies
  • safe and inclusive environment

Job title

Transition Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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