Customer Services and Sales Operations Manager overseeing sales operations and customer engagement at NVIDIA. Leading teams to improve operational efficiency and strategic goal implementation.
Responsibilities
Overseeing sales operations and customer service teams
Leading daily sales activities and customer engagement efforts
Guaranteeing accuracy in forecast management and meeting customer demand
Directing strategic allocation and inventory planning for consumer products
Guiding account management teams across the full sales cycle
Coordinating key business processes and metrics
Leading cross-functional collaboration with Business Operations, Product Management, Finance, and Logistics
Requirements
A bachelor's degree in Business, Supply Chain Management, or a similar field (or equivalent experience)
More than 8 overall years of experience in sales operations, supply chain management, or customer service roles
3+ years of leadership experience
Proven track record of managing end-to-end sales order processes and driving central initiatives
Outstanding leadership skills with experience in guiding and developing teams
Strong analytical capabilities to coordinate business metrics and make data-driven decisions
Excellent communication and collaboration skills to work effectively with cross-functional teams.
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