Support the operational aspects of events and travel for a leading digital commerce platform. Full - time remote role with responsibilities including vendor management and logistics oversight.
About the role
- Technology Director overseeing event technology for corporate events and high-visibility meetings at Northern Trust. Partnering with Marketing and Event Planning teams to ensure seamless technology delivery.
Responsibilities
- Manage all event technology requirements in partnership with Marketing, Event Planning, and other stakeholder groups
- Consult with senior stakeholders to determine appropriate technological solutions for conferences & events
- Ensure successful orchestration and delivery of high‑profile events through effective partnership, planning, technical coordination, dry runs, and execution
- Oversight and accountability for global break/fix efforts for conference rooms and MTR environments in collaboration with Multimedia Engineering and A/V integrators
- Provide inputs and influence right technology selection for hybrid event spaces
- Coordinate with event platform vendors and IT teams (e.g., Network, Security) to maintain high event uptime
- Evaluate and recommend tools for proactive monitoring and device health (e.g., Teams Admin Center, Pro Portal, NEAT Pulse, Crestron Remote Client)
- Oversee A/V support teams (Managed Services, High-tech A/V support) to track, resolve and report on daily issues, including for over 1200 MTR rooms globally
- Identify recurring issues and drive systematic improvements in coordination with engineering and integration teams
- Offer input on Event Platform decisions
- Serve as a subject‑matter expert, providing guidance, training, and support for A/V support staff globally
Requirements
- 12+ years of overall experience
- 5+ years of relevant experience
- Ability to work effectively with C-Suite leadership, high-profile stakeholders, clients, IT management and staff, and vendors
- Requires an extensive knowledge of A/V technologies and operations
- Strong experience with IP networking
- CCNP certification preferred
- Strong experience with ITSM tools (ServiceNow, SharePoint) for ticket tracking, documentation, daily dashboards
Benefits
- retirement benefits (401k and pension)
- health and welfare benefits (medical, dental, vision, spending accounts and disability)
- paid time off
- parental and caregiver leave
- life & accident insurance
- other voluntary and well-being benefits
- discretionary bonus program that may include an equity component
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