About the role

Bilingual Client & Creditor Liaison facilitating support for clients in Debt Management Programs. Collaborating with creditors and managing a caseload to advocate for clients’ financial needs.

Responsibilities

Acts as an intermediary between clients participating in a Debt Management Program (DMP), their Credit Counsellor, and creditors.
Manages a caseload of clients, assisting the onboarding process at the start of their program.
Works collaboratively with creditors, advocating for solutions that meet clients’ needs throughout the term of the Debt Management Program.
Secures creditor participation in the Debt Management Program and reviews and processes relevant financial documents.
Follows up and offers support during the clients' debt repayment journey.

Post-secondary education preferred.
Fluency in both English and French is required.
Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.

Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.
Long term savings program with employer matching (up to 5% in the first 5 years of employment).
Educational reimbursements (up to $2,500/year).
The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.