MarTech Manager driving digital transformation at Mortenson, focusing on analytics, site optimization, and digital performance insights
About the role
- Service Manager creating and managing outsourced service and maintenance systems for Nomagic's robot fleet. Involves collaboration with engineering and customer success teams.
Responsibilities
- Create and manage a robust, outsourced service and maintenance system for our growing fleet.
- Establish Service Level Agreements (SLAs) with external suppliers.
- Ensure robots consistently meet high uptime targets for customers.
- Work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams.
- Define and monitor key service metrics using a data-driven approach and drive continuous improvement with service partners.
Requirements
- 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, ..), and communication protocols.
- additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
- Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
- Expertise in defining, negotiating, and managing third-party contracts and Service Level Agreements (SLAs).
- Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi-site installed hardware base.
- Highly energetic, hands-on, and results-oriented. **Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution.** Excellent communication skills in English.
Benefits
- Relocation package
- Truly flexible working hours
- English-speaking environment
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