Director of IT Program Management leading governance and high - performance teams at Acosta Group. Ensuring technology initiatives align with business outcomes in a hybrid work setup.
NO
Hybrid Improvement Program Manager – Global Strategic Initiatives, Services & Care
Posted 4 months ago
About the role
- Improvement Program Manager leading global strategic initiatives within Services & Care at Nokia. Focused on operational excellence, innovation, and customer satisfaction deliverables.
Responsibilities
- Analyze critical business challenges and design innovative solutions that enhance service delivery and customer experience.
- Facilitate ideation workshops and translate concepts into structured improvement programs.
- Draft comprehensive program charters outlining objectives, scope, deliverables, and success metrics.
- Establish governance frameworks and secure stakeholder buy-in for execution.
- Drive initiatives from concept to completion, ensuring milestones are met and outcomes align with strategic goals.
- Manage multi-stream projects across diverse units (within S&C in collaboration with other CNS units).
- Collaborate with senior leadership and cross-functional teams to ensure alignment and timely decision-making.
- Communicate progress, risks, and mitigation strategies effectively.
- Identify process bottlenecks and implement optimization strategies.
- Promote best practices and foster a culture of innovation within Delivery Excellence.
Requirements
- Proven experience in **program management** and **innovation-driven initiatives** within telecom or technology services.
- Strong ability to **translate problems into actionable solutions** and manage ideation-to-execution cycles.
- Expertise in multi-stream program coordination and stakeholder management.
- Familiarity with **process improvement methodologies** (Lean, Six Sigma, Agile).
- Strategic thinking with a strong innovation mindset.
- Excellent communication and influencing skills across senior levels.
- Ability to thrive in a fast-paced, transformation-driven environment.
Benefits
- Flexible working arrangements and additional flex benefits to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical and life insurance plan, plus paid sick leave for added security
- Meal allowance to support daily needs
- Car allowance based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Job title
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