Field Service Engineer ensuring assembly line operations for Videojet products. Responsible for installation, maintenance, and customer support within Venlo/Limburg region.
About the role
- Field Service Engineer providing on-site support in northeast US for NKA patient monitoring systems. Responsible for maintaining relationships and resolving technical issues with customers.
Responsibilities
- Provide on-site support in the northeast region
- Maintain customer relationships to achieve goals
- Identify and resolve customer pain points
- Act as a customer advocate and liaison
- Provide on-site and remote support for patient monitoring and ventilator infrastructures
- Troubleshoot and provide IT support
- Manage patient monitoring servers and devices
- Perform software updates on NKA devices
- Track and resolve service tickets
Requirements
- Bachelors degree in information technology, biomedical engineering or related technical field; relevant education and experience accepted in lieu of degree
- CompTIA Network+ and/or Security+ certification preferred
- 4+ years of proven software and hardware experience
- Extensive understanding of hospital IT functions, infrastructure and medical system integration
- Experience working with electronic medical record systems preferred
Benefits
- Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.
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