About the role

Senior Technical Support Engineer resolving technical issues for Nium's global payment infrastructure. Collaborating with teams to ensure system availability and support performance within the tech environment.

Responsibilities

Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry.
Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable.
Generating editorial ideas and concepts.
Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment.
Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly.

5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
Willing to work in day/night shifts.
Understanding of troubleshooting and monitoring microservice and serverless architectures.
Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.
Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
Experienced in release and change management, incident, and problem management both from a technology and process perspective.
Familiar with Server log Management with tools like ELK, and Kibana.
Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.
Ability to Diagnose and Troubleshoot Technical Issues.
Ability to work proactively to identify the issue with the help of log monitoring.
Experienced in monitoring tools, frameworks, and processes.
Excellent interpersonal skills.
Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
Skilled at triaging and root cause analysis.
Ability to provide step-by-step technical help, both written and verbal.

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.