Hybrid IT Support Engineer

at Forterro

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Linux
• Location requirements: Hybrid, Karlsruhe, Germany

About the role

• As an IT Support Engineer, you will assist employees with IT challenges while ensuring stable operations. Work between onsite and remote support for the company.

Responsibilities

• You professionally receive, analyze, and independently handle incoming IT support requests.
• You competently assist our employees with hardware and software issues.
• You reliably perform installation, configuration, and maintenance of workstation PCs, peripherals, and standard software.
• At the Karlsruhe site, you serve as the onsite support contact.
• You are also responsible for remote support for our other Forterro locations.
• You regularly visit sites across the DACH region (Germany, Austria, Switzerland).
• You carefully document incidents, resolutions, and changes in the ticketing system.
• For more complex issues, you escalate inquiries to Second Level Support.
• You actively support rollouts, hardware renewals, and smaller IT projects.

Requirements

• You have completed an IT-related vocational training (e.g., IT Specialist for System Integration) or hold a comparable qualification.
• You have initial experience in First Level Support or an IT helpdesk.
• Good knowledge of Windows clients, O365, standard business software, and common IT endpoints.
• Linux knowledge is a plus.
• Strong service orientation, excellent communication skills, and a friendly demeanor.
• You work in a structured and solution-oriented manner.
• Willingness to undertake regular business travel.
• You hold a valid driver's license (Class B).
• Very good English language skills and good German language skills complete your profile.

Benefits

• Flexibility and family-friendliness: Shape your workday with flexible working hours and the option to work remotely—supporting your work–life balance.
• Community: We foster an open company culture with flat hierarchies, short decision-making processes, and strong team spirit.
• Grow with us: Benefit from individual training opportunities and regular courses to develop your professional and personal strengths.
• Mobility: Receive a subsidy for public transport or take advantage of a company bike (JobRad) — for a stress-free, sustainable, and flexible commute.
• Stay healthy: Take advantage of our fitness, wellness, and health offerings for your physical and mental well-being.
• Modern working: Benefit from the latest technical equipment for productive and comfortable work.
• Shape the future: Work in a dynamic industry and take advantage of international development opportunities in a global environment.