Support Engineer monitoring batch jobs and resolving production issues in SaaS environments for Blue Yonder. Ensuring system availability and operational excellence in planning applications.
About the role
- Customer Support Engineer interfacing with customers while troubleshooting complex semiconductor equipment issues. Collaborating with the engineering team to implement solutions and assist clients' needs.
Responsibilities
- Participates as a member of a customer support team and acts as an interface between customers and the team.
- Communicates and acts upon customer requirements and issues in production meetings.
- Work closely with the engineering team for investigation on complex issues & its solution implementation.
- Commission new machine installation at customer site
- Troubleshooting of circuits, components, instruments and mechanical assemblies
- Reconfigurations of systems and changing of components in accordance to customers' requests
- Able to read & interpret schematic electrical / mechanical drawings
- Handling stock purge and rework / return on faulty parts
- Monitor & track major projects of customer if necessary
Requirements
- Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
- 3-5 years of work experience
- Prior work experience with front-end semiconductor equipment or related products highly preferred
- Able to comprehend mechanical and schematic diagrams
- Able to handle simple reworks within client's premises
- Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month
Benefits
- Fixed $1000 standby allowance per month
- Additional Overtime Allowance
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