Asistente de Desarrollo Web y Soporte Técnico en AED Constructores en Cartagena de Indias. Buscando un profesional en Ingeniería de sistema para unirse a un equipo dinámico y comprometido.
About the role
- Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
Responsibilities
- Guide clients through all stages of implementation, ensuring processes are clear and well documented;
- Create and maintain a knowledge base with tutorials, guides, and FAQs to support clients and internal teams;
- Identify and resolve lower-complexity technical issues, using SQL for database queries and validations;
- Escalate more complex requests to responsible teams, clearly documenting incidents;
- Collaborate with other departments and suggest improvements to integration processes.
Requirements
- Degree in IT, Networks, Information Systems, or related fields.
- Basic knowledge of SQL;
- Basic knowledge of APIs and Webhooks;
- Basic knowledge of ERP systems;
- Experience with customer support/helpdesk tools;
- Comfortable conducting video calls with clients to perform implementation of the digital product integration system;
- Good verbal and written communication for resolving Tier 1, 2 and 3 tickets;
- Knowledge of configuration, validation, and testing of integration flows and inter-platform communication.
Benefits
- Education assistance
- Meal allowance
- Cultural allowance
- Transportation allowance
- Health allowance
- Meal voucher
- Career development plan
- Life insurance
- Mobility allowance
- Telemedicine
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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