About the role

Sales Support Representative ensuring effective collaboration among Sales, Customer Success, and Operations teams. Supporting AEs, SDRs, and CSMs while enhancing overall customer satisfaction.

Responsibilities

Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates.
Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation.
Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams.
Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems.
Use internal databases and tools to manage product data, customer information, order details, and workflow updates.
Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction.
Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset.
Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary.
Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation.
Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows.
Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience.

2+ years of experienceExperience working closely with Customer Success and Sales teams.
Strong background in catalog organization, SKU mapping, and product identification.
Experience with product-based inquiries from customers or internal teams.
Ability to collaborate effectively with Operations to ensure data accuracy.
Customer service experience, including making and receiving calls.
Ability to follow up on orders, product issues, and customer requests with professionalism.
Experience supporting AEs and SDRs with administrative or account-related tasks.
Excellent communication, organization, and attention to detail.

Equity - Everyone at Nitra is an owner. When the company wins, you win.
Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.