IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Senior Python Implementation Engineer at Neuron7.ai building and deploying backend solutions for AI-driven resolution platform. Collaborating with cross-functional teams to ensure high-quality deployments.
Responsibilities
- As a Senior Python Implementation Engineer, you will work at the intersection of engineering, AI, and customer delivery.
- You’ll build, integrate, and deploy Python-based backend solutions that power Neuron7’s AI-driven resolution platform.
- This role involves implementing customer-specific workflows, connecting enterprise systems, optimizing data pipelines, and enabling scalable LLM/NLP-powered features in production.
- Partner closely with Customer Success, ML, Backend Engineering, and PM teams to ensure smooth onboarding, robust integrations, and high-quality deployments for enterprise clients.
- Develop and maintain Python-based services, APIs, and integration layers for customer implementations.
- Build data ingestion, transformation, and validation pipelines to support AI/ML workflows.
- Implement customer-specific logic, connectors, and automations using Python microservices.
- Work with RAG pipelines, embedding workflows, or NLP modules as needed for solution deployment.
- Collaborate with ML Engineers to productionize models and optimize performance.
- Configure and deploy services on cloud platforms (Azure/AWS/GCP).
- Ensure reliability, observability, and performance of implementation-specific services.
- Troubleshoot production issues, analyze logs, and perform root-cause analysis.
- Work closely with Customer Success & Solutions teams to translate requirements into technical specifications.
- Own end-to-end technical implementation for enterprise accounts.
- Provide guidance on best practices, architecture choices, and scalable patterns.
- Participate in code reviews and maintain high-quality coding standards.
- Document implementation workflows, integration steps, and troubleshooting playbooks.
- Mentor junior team members and contribute to internal tooling and automation.
Requirements
- 2–5+ years of professional experience in Python development.
- Strong understanding of backend fundamentals, microservices, and distributed systems.
- Experience working with APIs, web frameworks (FastAPI, Flask, Django), and RESTful architectures.
- Hands-on experience with relational & NoSQL databases (PostgreSQL, MongoDB, or similar).
- Familiarity with cloud platforms (Azure, AWS, or GCP).
- Strong problem-solving, debugging, and communication skills.
- Ability to work cross-functionally with engineering, ML, and customer-facing teams.
- Experience with AI/ML/NLP pipelines, LLMs, or RAG-based applications (Nice-to-Have).
- Knowledge of Docker, Kubernetes, and container orchestration (Nice-to-Have).
Benefits
- 💰 Competitive salary, equity, and spot bonuses.
- 🤕 Paid sick leave.
- 💻 Latest MacBook Pro for your work.
- 🏥 Comprehensive health insurance.
- 🍼 Paid parental leave.
- 🏡 Flexible work arrangements.
Job title
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