Implementation Consultant managing healthcare client onboarding and operational processes at Commure. Collaborating across teams to ensure efficiency and client satisfaction while driving operational metrics.
About the role
- Experienced Zendesk Implementation Consultant partnering with enterprise customers for successful software adoption. Guiding onboarding and optimising Zendesk solutions in a hybrid work model.
Responsibilities
- Guide customers through onboarding, ensuring successful adoption of the platform
- Develop and deliver customized training programs, including 'Train-the-Trainer' materials
- Work closely with cross-functional teams to deliver projects end-to-end
- Drive discovery sessions and design workshops (remote and onsite) to gather and refine customer requirements
- Translate business needs into practical Zendesk configurations and solutions
- Maintain continuous, in-depth understanding of the evolving Zendesk product suite
- Deliver Professional Services engagements within agreed scope, timelines, and budget
- Identify, communicate, and help resolve project risks and issues
- Collaborate with customer stakeholders to define best practices in customer service processes and workflows
- Support optimisation initiatives for existing customers to improve performance and outcomes
- Contribute to revenue through billable utilisation and delivery of services
Requirements
- 3-5 years of experience in SaaS consulting, implementation in customer-facing roles
- Experience in SaaS, software implementation, or technical consulting with stakeholders at different levels
- Fluency in English written and spoken
- Experience supporting complex customer technology delivery projects
- Proven ability to translate complex technical concepts and solutions into clear, actionable business language for non-technical stakeholders and executive audiences
- Good understanding of customer support processes, systems
- Technical aptitude and ability to quickly learn new tools and systems
- Strong organisational skills, accountability, and the ability to manage priorities effectively
- Highly strategic and forward-thinking technology consultant
- Strong communication and interpersonal skills, with the ability to work effectively
- Ability to manage time, priorities, and project deliverables independently
- Customer-focused mindset with strong problem-solving skills
- Willingness to travel to customer locations (up to 30%)
Benefits
- hybrid work model (2 days in the office per week)
- office perks (great snacks, collaborative spaces)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Implementation Specialist leading SaaS implementation projects for Reward Gateway. Collaborating with clients and teams to enhance employee engagement and services.
Service Implementation Specialist delivering and provisioning mobile messaging services for Sinch clients worldwide. Supporting implementations and managing parallel cases in a structured operational environment.
IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
Dayforce Benefits Implementation Consultant at EnForce Consulting supporting Ceridian Dayforce Benefits deployment. Leading all phases of the implementation lifecycle including testing and post - go - live support activities.
Oracle Finance Implementation Consultant focusing on Oracle Financials software implementations at PwC. Assisting clients in process improvement and developing skills in business applications.
SAP BRIM SOM and CI Implementation Manager responsible for leading project execution, stakeholder coordination, and process improvements for client digital transformation.
Client Implementation Specialist providing expertise in client onboarding and documentation management for international private banking. Responsibilities include collaboration, compliance, and process improvement.
Implementation Specialist responsible for executing MRO’s ROI solutions and training users at client sites. Managing workflow and ensuring effective implementation for the Exchange Manager platform.