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About the role
- IT Support Specialist providing technical support to staff at NetVendor. Responsible for maintaining technology assets and assisting with hardware and software issues.
Responsibilities
- Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone.
- Address user tickets regarding hardware, software, peripherals, and networking.
- Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software.
- Procure, configure, and deploy computer workstations for team members.
- Maintain computer and technology inventory assets.
- Evaluate new technologies for the business and manage implementation.
- Assist in monitoring the activities and performance of third-party information technology vendors, as directed by the Head of IT, to ensure they perform their contractual obligations, security requirements, and service level agreements.
- Track and document adherence to our information security policies as evidence for security audits.
- Onsite coverage for IT issues faced by NetVendor staff, with an opportunity for hybrid (3 days onsite / 2 days remote) with manager approval after 90 days
- Additional responsibilities as assigned.
Requirements
- Advanced level of experience with administering Windows, MacOS, cloud IT, and networks.
- Familiarity with administering and deploying security and governance tools such as Endpoint Protection and Mobile Device Management.
- Strong written and oral communication skills.
- Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems.
- Ability to work collaboratively with a growing team to accomplish short- and long-term project goals
- Highly organized, efficient, and able to work on multiple projects concurrently.
- Ability to use creativity in solving complex problems.
- Bachelor’s Degree in information technology, or a related field; or equivalent combination of education and experience.
- 3-5 years of experience in an IT Professional or Technical role
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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