Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
About the role
- Customer Service Analyst at Neogrid engaging clients through technology support channels. Interacting with internal teams and maintaining service quality while solving customer inquiries.
Responsibilities
- Interact with clients through official support channels (phone, WhatsApp, chat, email, and tickets via Dynamics)
- Interface with internal teams and stakeholders (Data Quality, Engineering, Ingestion, Onboarding, Product, and Architecture)
- Monitor incidents, requests, and recurring demands
- Continuously support the improvement of tools, processes, and service standards
- Provide proactive communication to clients regarding incidents, data delays, and maintenance
- Maintain consistent records and updates in support systems
Requirements
- Intermediate knowledge of Microsoft Office, with a focus on Excel for analysis
- Previous experience in customer support, preferably in technology or services environments
- Proactive mindset with an ownership attitude, sense of responsibility, and focus on problem resolution and customer satisfaction
- Resilience
- Maturity to operate in dynamic, data-driven environments
- Currently pursuing a degree in Information Technology, Production Engineering, Business Administration, or related fields
- Familiarity with ticketing and service management tools (e.g., Dynamics, Jira, or similar) is a plus
- Intermediate SQL knowledge is a plus
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance (extendable to legal dependents)
- Medication assistance, extendable to children
- Transportation voucher or parking allowance
- Flexible Meal/Food Allowance
- Wellhub (formerly Gympass) and TotalPass
- Day off in your birthday month
- Parental support program, NeoBaby
- Unico Skill, external training solution
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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