ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- CRM Execution Coordinator managing promotions and quality assurance for campaigns. Collaborating in a hybrid environment with the CRM Department for effective execution.
Responsibilities
- Managing the execution of CRM promotions, including segment management, setting up promotions, tournaments, and lifecycles.
- Quality assurance of the bonus journey to prevent errors and ensure accuracy.
- Setting up bonuses, promotions, and tournaments on the back office system.
- Preparing and coordinating information pages and communication journeys.
- Providing insights on campaign performance and suggesting improvements.
- Assisting in producing and delivering campaign briefs and plans.
- Coordinating the delivery of promotional content and material.
- Maintaining and implementing a Multi-Geo promotional calendar.
- Conducting market research to identify new campaign opportunities.
Requirements
- Strong attention to detail to ensure accurate setup of promotions and bonuses flows.
- Good organisational and time-management skills with the ability to manage multiple tasks and campaigns simultaneously.
- Ability to coordinate and communicate effectively with cross-functional teams.
- Strong problem-solving skills and ability to react quickly to operational issues related to promotions or campaigns settings.
- Experience working with task management tools such as Jira or similar systems is considered an advantage.
Benefits
- Enjoy 5 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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