Account Manager managing a book of business, providing operational and administrative support to clients. Focused on renewing memberships and growing accounts through effective relationship management and cross - selling.
About the role
- Detail-oriented professional managing customer order processing operations at Comcast, leveraging 3-5 years of experience in customer service and strong problem-solving skills. Hybrid role requiring night shift availability and teamwork.
Responsibilities
- Manages internal tasks and processes customer orders timely and accurately.
- Partners with critical teams to ensure deadlines are met
- Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution.
- Interfaces with multiple internal stakeholders and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.
- Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently.
- Identifies problems and recommends solutions.
- Partners with team members to help facilitate the completion of accurate work.
- Provides process oversight and offers necessary guidance.
- Assists with the training and mentoring of new team members on all related procedures and documentation requirements.
Requirements
- At least 3-5 years of relevant work experience in supporting internal and external partners/customers
- With excellent verbal and written communication skills
- Customer service/customer-facing experience is an advantage
- Experience in training and mentoring junior team members
- Amenable to work Hybrid Set up (2-3 days onsite weekly)
- Able to work on the Night Shift schedule
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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