Strategic Partner Account Manager at Benifex driving B2B partnerships and growth in the US market. Leveraging experience in employee benefits technology to create and manage strategic relationships.
About the role
- Account Manager managing a book of business, providing operational and administrative support to clients. Focused on renewing memberships and growing accounts through effective relationship management and cross-selling.
Responsibilities
- As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.
- Create and execute sales and service activity plans.
- Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Requirements
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
- Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
Benefits
- Competitive compensation and comprehensive benefits package.
- Hybrid working model – 4 days in-office, 1 day remote.
- Generous time-off policy, including summer hours and a winter holiday break.
- Funding for training, courses, and professional development.
- Employee scholarship programme and long-service awards (including travel incentives).
- “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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