Hybrid Engineer 2, Engineering Operations

at NBCUniversal

• Job title: Engineer 2, Engineering Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $52,160 - $122,250 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Engineer supporting Network Facilities Service Desk with critical infrastructure oversight at Comcast. Commanding control during events and assisting with troubleshooting and maintenance tasks.

Responsibilities

• Serve as a point of contact and provide command and control during events in Comcast facilities
• Receive and resolve events via phone, email, and internal ticketing system
• Coordinate and execute planned maintenance
• Enable/disable alarm channels and escalate critical issues
• Assist in troubleshooting critical infrastructure issues
• Manage small scale projects or tasks from start to finish
• Actively participate in team meetings and provide status updates
• Generate reports and perform related duties as assigned

Requirements

• Understanding of Critical Infrastructure (Power, Cooling) - Generators, HVAC systems, AC Power, DC Power in a Data Center environment
• Basic Knowledge of DCIM and CI Monitoring Applications
• Basic System Administration Knowledge (Server Components, Remote Connectivity Troubleshooting)
• Basic Networking Knowledge (Hardware Components, Checking Hardware status, IP Config, Ping devices)
• Proficient in Microsoft Windows Applications
• Prior Technical Support knowledge
• Prior Help Desk Support knowledge

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options