Delphi Developer working on ERP systems for retail solutions. Requires strong programming skills and knowledge of databases.
About the role
- Dynamics 365 CRM Developer joining Anthony Nolan's Dev Team to support critical applications. Analyze issues, develop solutions, and enhance Dynamics 365 systems.
Responsibilities
- Being the system administrator on our Dynamics 365 CRM platforms and perform end-user administration tasks and providing multi-layer support.
- Working closely with users to capture and document requirements ensuring these are agreed and signed off.
- Communicating all planned changes across all appropriate teams within the organisation.
- Testing all work to ensure deliverables meet requirements, process and quality.
- Arranging and support SAT/UAT of all changes with appropriate colleagues/business users.
- Increasing the utilisation of the CRM through user engagement, develop CRM workflows to support business processes and respond to other member information requests.
- Assisting with the efficient planning and delivery of new updates.
- Writing detailed documentation for the operation of the program by users and computer operators.
- Working closely with the Dynamics 365 Tech Lead to continuously improve our support, development and deployment processes to:
- o Reduce manual intervention
- o Find root causes and reduce workarounds
- o Ensure that all changes are fully tested
- o Minimise disruption to operations
- Effectively communicate with customers to provide information and manage expectations.
- Identify and manage the timely escalation of tickets that have been allocated to you, liaising with others in the wider business as appropriate.
- Handle difficult situations and use your adaptability, resilience and resourcefulness to find solutions.
- Applying knowledge of industry standards, trends and developments to improve our digital offering.
Requirements
- Proven track record in MS Dynamics 365 with a particular focus on development
- Strong expertise with C# and Visual Studio
- Experience with CRM integration techniques and managing data migration processes
- Experience using Azure functions, logic apps or similar
- Experience in working with the Power Platform and its capabilities
- Strong collaborative, interpersonal skills, including good written and verbal communication
- Knowledge of CD/CI pipelines specifically around Azure Dev Ops and GitHub platforms
Benefits
- 27 days annual leave
- Pension scheme
- Childcare vouchers
- Access to counselling via a 24-hour Employee Assistance Programme
- Life Assurance of four times annual salary
- Travel season ticket loan
- Cycle to work Scheme
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