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About the role
- Provides operational support to business unit at Navy Federal Credit Union. Involves tasks like monitoring processes, assisting management, and resolving customer issues.
Responsibilities
- Provides operational support that directly affects the business unit functions.
- Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
- Identifies, researches, and documents operational correlations and may administer operational workflow and functions
- Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
- Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
- Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
Requirements
- Basic understanding of training techniques and practices
- Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely
- Demonstrated work experience that required good research, planning, organization, and problem solving skills
- Skills interpreting instructions and procedures to accomplish assignments
- Strong written, verbal, and interpersonal skills
- Knowledge of, and experience with, credit union or retail banking operations
- Education above the high school level with course concentration in business or related field
Benefits
- Health insurance
- 401(k) retirement plan
- Generous paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
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