Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
About the role
- Customer Success Manager improving client experiences for Nasdaq Verafin's financial crime solutions. Building strong customer relationships and driving product adoption with strategic insights and reviews.
Responsibilities
- Build and maintain strong relationships with key customers across departments as their primary contact.
- Leverage deep knowledge of the Nasdaq Verafin product suite to align customer needs with solutions.
- Drive retention by maximizing product adoption and optimizing application use.
- Conduct strategic customer interviews and deliver Business Reviews aligned with their success goals.
- Manage feedback and escalations promptly while collaborating cross-functionally and tracking activities in Salesforce and Gainsight.
Requirements
- 5+ years of experience in customer relationship management
- Strong ability to engage customers, uncover issues, and build trust
- Skilled at navigating and influencing stakeholders across all levels
- Proven ability to manage multiple priorities while maintaining quality
- Adaptable and proficient with CRM tools in fast-paced environments
Benefits
- Competitive, well-rounded rewards package that supports you and your family — inside and outside of work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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