Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- Customer Success Manager driving client adoption and long-term value for Nasdaq Governance Solutions products. Building relationships and supporting clients in a fast-paced environment.
Responsibilities
- Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products.
- Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction.
- Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies.
- Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals.
- Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one.
Requirements
- Bachelor's degree or equivalent practical experience
- 3–5 years of experience in customer success, account management, or client-facing roles
- Strong relationship-building skills with the ability to engage stakeholders across all organizational levels
- Clear communication with excellent presentation and problem-solving abilities
- Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment
- Fluency in Portuguese and Spanish to support our global client engagement.
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Hybrid home/office schedule (for most positions)
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training and Professional development opportunities
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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