ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
MG
Hybrid CRM Manager – €520 mini-job
Posted last month
About the role
- CRM Manager managing user communications via WhatsApp and phone for MUVN. Planning and executing automated user retention campaigns in a hybrid working environment.
Responsibilities
- Communication with customers via WhatsApp and telephone
- Independent planning and execution of automated user retention campaigns across channels such as email, push, and in-app (OneSignal)
- Actively soliciting and collecting feedback
- Passing user feedback on to Support, Product Development and Marketing
- Supporting the improvement of processes and the user experience
- Close collaboration with Support and internal teams
- Contributing to the improvement of processes and user experience
Requirements
- Some experience in customer-facing roles, CRM or support
- Excellent spoken and written German
- Comfortable with phone calls (don’t worry, no cold-calling)
- Proactive and reliable working style
- Structured thinker with a strong sense of responsibility
- Interest in digital products, apps and startups
Benefits
- Flexible work arrangements: work when and where it suits you best
- Hybrid & remote work: flexibility is part of our program
- Team offsites: we achieve more together
- Free MUVN rides: there are no usage fees for you
- Corporate benefits: discounts at hundreds of online shops
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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