Operations Manager focusing on operational excellence and client retention for Multiverse’s enterprise clients. Leading a team and ensuring a seamless learner experience.
Responsibilities
Ensure the Majors Pod executes consistently against agreed standards
Support critical client-level interventions
Evaluate operational performance through rigorous data analysis
Manage and develop an Operations Specialist
Monitor and analyse operational processes to identify areas for improvement
Work as a trusted partner to the Customer Success and Delivery teams
Requirements
6+ years of professional work experience, including 2+ years of people management experience
You have a track record of driving operational excellence and executing against high standards
You put the customer at the forefront of your thinking
You possess strong analytical skills and are comfortable manipulating data to create reports
You are experienced in preparing data for high-level reviews (QBRs/MBRs) and can spot trends that others might miss
You are a problem solver skilled at resolving complex issues quickly
You have effective communication skills and can collaborate effectively with stakeholders across the business
Experience in a tech marketplace, education, or high-growth start-up is preferred
Benefits
27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
you'll have the opportunity to work from anywhere, up to 10 days per year
Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
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