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About the role
- Sales and Success Specialist focusing on engaging DACH region players via outbound calls and support. Driving player reactivation and satisfaction in a hybrid iGaming environment.
Responsibilities
- Engage in outbound calls (calls, SMS, WhatsApp, email), focusing on DACH.
- Support first-time depositors and focus on reactivations.
- Identify and resolve failed deposit issues, offering assistance and payment solutions tailored to the player's region.
- Promote relevant bonuses and offers, guiding players through their journeys from registration to loyalty.
- Keep accurate records in CRM tools, maintaining a structured workflow and communication log.
- Collaborate with other departments such as Payments, CRM, and Compliance to enhance player satisfaction.
- Stay compliant with responsible gaming guidelines, while being proactive in upselling and re-engaging.
- Participate in feedback loops and share player insights to help improve services and campaigns.
Requirements
- Native-level German (mandatory), with some understanding of the iGaming industry.
- Prior experience in sales, player reactivation, or iGaming support roles preferred.
- Strong communication and sales skills – you’re comfortable closing offers.
- Flexible to work some hours during the odd Saturday to benefit from peak conversion/playing times.
- Self-motivated, reliable, and driven by performance and targets.
- Experience with Voiso, Zendesk, and CRM systems is a bonus.
Benefits
- Attractive remuneration package.
- Monthly bonus based on performance and deposit conversion.
- Health insurance cover from the first day of work.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Modern office facilities.
- Dog-friendly workplace.
- Exciting Company Events.
- Monthly Beer Fridays.
- Eur1,000 Refer a friend bonus.
- Relocation package (if required).
- One day birthday holiday.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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