ServiceNow Developer enhancing and supporting the platform at Freshfields. Collaborate with senior engineers to deliver solutions across ITSM, HR, and more.
About the role
- ServiceNow Functional Consultant driving implementation and optimization of ServiceNow solutions for clients. Collaborating with stakeholders to align solutions with business processes.
Responsibilities
- Collaborate with clients to gather and document business requirements and process workflows.
- Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.
- Conduct workshops and process mapping sessions to establish best practices within ServiceNow.
- Participate in user acceptance testing (UAT) and assist in the go-live support process.
- Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform.
- Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.
- Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients.
Requirements
- **Requirements:**
- Bachelor's degree in Business, Information Technology, or a related field.
- A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role.
- Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM.
- Strong understanding of ITIL concepts and practices in relation to service management.
- Excellent analytical skills to assess client needs and align them with ServiceNow best practices.
- Strong communication and interpersonal skills to effectively engage with clients and team members.
- Ability to effectively manage multiple tasks and adapt to changing project requirements.
- Relevant ServiceNow certifications are a plus.
Benefits
- Why Join Us:
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
Job title
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Experience level
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