ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Developer enhancing and supporting the platform at Freshfields. Collaborate with senior engineers to deliver solutions across ITSM, HR, and more.
Responsibilities
- Collaborate with engineers, product owners, and analysts to deliver high-quality ServiceNow solutions
- Support the development and enhancement of modules including ITSM, Service Catalogue, HR, and App Engine
- Assist with platform integrations (e.g. Microsoft Teams) and lifecycle management
- Troubleshoot and resolve technical issues, contributing to incident resolution
- Maintain clear documentation and support user training
- Contribute to the ServiceNow roadmap and continuous improvement initiatives
Requirements
- 3+ years of experience working with the ServiceNow platform
- Understanding of ITSM lifecycle, ITIL framework, and platform integrations
- Familiarity with software development practices and tools like Azure DevOps
- Strong communication and stakeholder engagement skills
- A proactive, service-oriented mindset with attention to detail
- ServiceNow CSA certification is a plus.
Benefits
- Flexible working : Hybrid working with 2 days in office & 3 days from home per week.
- Attractive office location with shared parking spots available.
- Monthly lifestyle allowance : An extra 6% on top of your base salary to spend on wellness, learning, or other perks.
- Daily meal allowance : €8.50 per working day, fully covered.
- Extra days off to help you recharge.
- Life assurance to support your loved ones.
- Up to 20 days paid leave for sickness or caring responsibilities.
- Annual performance bonus based on your contribution.
- Daily office refreshments to keep you energised.
- Unlimited LinkedIn Learning access to support your growth.
- Well-being support through apps and an Employee Assistance Programme.
- Events and workshops throughout the year.
- Opportunities to give back through volunteering and charity initiatives.
Job title
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Experience level
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