Solution Architect leading end - to - end migration of IT service management platform to ServiceNow at Datacom. Responsible for defining architecture, driving migration strategy, and working with cross - functional teams.
About the role
- ServiceNow Architect leading scalable solutions across multiple modules for client business objectives. Collaborating with stakeholders and governing platform architecture to drive success.
Responsibilities
- Lead discovery workshops to understand client business capabilities, pain points, and strategic objectives, translating them into scalable ServiceNow solutions
- Define and communicate the overall ServiceNow platform vision, architecture, and roadmap aligned to client business goals and enterprise architecture standards
- Architect end-to-end solutions across ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD), ensuring alignment with best practices and platform capabilities
- Establish and govern platform architecture, including data model, integrations, security, and performance considerations
- Partner with stakeholders to prioritize initiatives, manage dependencies, and ensure alignment across multiple workstreams and portfolios
- Provide architectural oversight across all phases of delivery, including design, development, testing, and deployment
- Guide Agile teams by refining epics and stories, ensuring solutions are technically sound, scalable, and maintainable
- Act as a trusted advisor to clients, driving adoption of ServiceNow best practices and out-of-the-box capabilities over customizations where appropriate
- Collaborate with developers, product owners, and business stakeholders to ensure clear translation of requirements into technical solutions
- Anticipate client needs by understanding business processes and proactively recommending platform improvements and innovations
- Lead design reviews, enforce governance standards, and ensure quality and consistency across implementations
- Facilitate stakeholder alignment and executive buy-in on architecture decisions, strategy, and roadmap
Requirements
- 5–8+ years of hands-on experience with the ServiceNow platform, including architecture and solution design
- ServiceNow Certified System Administrator (CSA) required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) strongly preferred
- Proven experience architecting and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, CSM, HRSD)
- Strong understanding of ServiceNow platform architecture, including integrations (REST/SOAP APIs), CMDB, data modeling, and security
- 3–5+ years of experience in a client-facing consulting role with demonstrated stakeholder management skills
- Experience leading cross-functional teams in Agile environments (Scrum, SAFe)
- Deep experience with ITIL/ITSM frameworks and enterprise service management concepts
- Strong background in business and systems analysis, with the ability to translate business needs into technical solutions
- Proven ability to define solution architectures, identify risks, and drive technical decision-making
- Experience with integration design, middleware, and enterprise system landscapes
Benefits
- Flexibility in your schedule
- Total rewards and benefits
- Discretionary bonus based on firm and individual performance
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