Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Customer Success Specialist managing client relationships and contract handling in a multilingual support team for a global leader in customer experience. Ensuring satisfaction and engaging with clients across Europe.
Responsibilities
- Manage day-to-day client relationships and ensure long-term satisfaction and engagement
- Handle contract-related processes: renewals, amendments, terminations, and service adjustments (add/remove services)
- Support billing- and agreement-related administration
- Make outbound calls to follow up with clients, conduct satisfaction checks, and strengthen engagement
- Receive inbound calls to address customer concerns, questions, and issues with professionalism and empathy
- Perform administrative tasks with accuracy and attention to detail
- Collaborate with the Customer Success and Account Management teams to drive retention and service excellence
Requirements
- 2–3 years of experience in **account management**, **contract handling**, or **customer success** roles
- Strong communication skills and a customer-first mindset
- Confident English skills (minimum B2 level – main working language)
- Additional fluent language: German/Dutch/Portugal/Italian/French/Spanish (minimum strong B2 level)
- Sales-oriented attitude and enthusiasm for building long-term client relationships
- Organized, proactive, and comfortable working independently in a remote setup
- Flexibility to work across administrative, outbound, or inbound functions depending on team needs
Benefits
- Stable, international work environment with a supportive team culture
- Onsite role in **Budapest** or **Debrecen**
- Continuous professional development and language training opportunities
- Competitive compensation package
- **Cafeteria:** net monthly **28,000 HUF SZÉP card** allowance
- Opportunity to work with innovative products and technologies in a dynamic industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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