Provide Tier 2 support for customers, troubleshooting and resolving data - related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
About the role
- Senior Customer Support Manager at Motorola Solutions ensuring customer satisfaction throughout lifecycle service products. Responsible for managing government contracts and developing strategic service account plans.
Responsibilities
- Ensure intense customer satisfaction throughout the delivery of Motorola Solutions Lifecycle Service products
- Manage government contracts, ensuring successful delivery of Service products
- Develop and execute strategic service account plans and profiles
- Build strong, long-lasting customer relationships to position Motorola Solutions for Service growth
- Promote Service growth by increasing sales of traditional core LMR and non-traditional services
- Identify future expansion opportunities for all services, requiring travel throughout EMEA to meet customers and service delivery organizations
- Provide assistance and information to the TSM and other delivery channels to ensure contractual compliance
- Motivate and lead teams, solving customer problems proactively.
Requirements
- Bachelor’s Degree is preferred
- 3+ years of related experience
- Additional experience in customer-facing roles such as Account Management, Consulting, or Project Management is a plus
- Customer side domain experience working with the US Department of Defense is preferred
- Public Safety domain knowledge/experience is required
- Experience in creating and executing Customer strategic plans.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
Customer Service Agent assisting with cargo operations. Responsible for customer service, documentation, and communication for import operations.
Customer Experience Associate engaging with customers to process transactions and recommend banking solutions effectively. Joining TD Canada Trust for delivering excellent customer experiences across services.
Technology Support Specialist providing IT support for Latham & Watkins in Houston. Responsible for desktop and remote computing issue resolution and mobility offering delivery.
Booking & Operations Specialist in Miami managing travel bookings and supporting travel partners. Passionate about creating memorable travel experiences with a strong customer service focus.
Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
Customer Support Specialist assisting users with medical platform queries at AMBOSS. Provide support through multiple channels to enhance their experience and facilitate optimal usage.
Customer Experience Supervisor developing support for customer care teams in hybrid working environment. Leading service operations and fostering a positive team culture at Blue Ridge Communications.
Customer Service Representative providing product support for water and wastewater operators. Responding to inquiries, service issues, and assisting with product selection.