Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
About the role
- Digital Customer Success Manager at Modjo driving customer success for B2B clients using AI solutions. Onboarding and managing a large client base with a focus on retention and growth.
Responsibilities
- Large-scale Client Portfolio Onboarding & Management: Onboard new clients using a one-to-many methodology (collective kick-offs, use case implementation, user onboarding, prompting sessions) and manage a large number of B2B clients using various communication channels and follow-up tools (emails, webinars, interactive guides, communication campaigns, automation).
- Scale Customer Engagement: Design, implement, and maintain playbooks, workflows, and automations to engage effectively with a high volume of customers.
- Customer Journey Optimization: Continuously improve the customer experience from onboarding through renewal. Create resources and run value-driven initiatives (video tutorials, webinars, process optimization) that empower customers to get the most from Modjo independently.
- Retention & Growth: Analyze user data from our platform to identify upsell opportunities or at-risk customers. Propose targeted action plans to drive deeper adoption of Modjo, support contract renewals, and maximize portfolio value.
- Strategic Collaboration: Work closely with Account Management, Support, Sales, Product, and Marketing teams to relay customer feedback and enhance our offering.
- Support and Escalation: Although the model is one-to-many, ensure clear communication and coordination with the Support team for escalations and complex issues.
- AI Expertise: Serve as an AI ambassador, helping clients fully leverage Modjo’s intelligent solutions.
Requirements
- Minimum 2+ years of professional experience in Customer Success or Account Management within a B2B SaaS company, managing a large portfolio of 200+ client accounts.
- Autonomy and Organization: Proven ability to manage a high volume of clients, structure work effectively, and prioritize tasks.
- Comfortable leading client webinars and virtual group sessions.
- Analytical Skills: Able to translate usage data into concrete, actionable recommendations.
- Communication: Strong written communication skills; able to craft clear, engaging, and relevant messages.
- Proactivity: Solution-oriented, with a continuous improvement mindset and a drive to optimize processes.
- Language: Fluent in English and native French proficiency.
- Technical Skills: Experience with SaaS products, CRM systems, or Customer Success platforms, with a proven track record of meeting or exceeding targets.
Benefits
- Work with a passionate, ambitious, and impact-driven team.
- Join a fast-scaling company where your ideas and results truly matter!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Customer Success Manager supporting strategic accounts with a focus on client retention and expansion at PitchBook. Engaging clients while driving their success and optimizing platform usage.
Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.
Pessoa Coordenadora de CRM supporting data - driven communication strategies at iD\TBWA agency in São Paulo. Taking charge of CRM initiatives and overseeing effective execution across teams.