Associate Strategic Client Executive managing pharmacy solutions and field office support at Marsh McLennan Agency. Building relationships and providing consultative support to enhance client experience.
About the role
- Senior Client Account Executive managing client relationships and service plans for employee health and benefits. Collaborating with teams to deliver tailored insurance solutions.
Responsibilities
- Build and maintain strong relationships with key clients and carriers through phone, email, and in-person interactions
- Develop and execute comprehensive client service plans tailored to assigned accounts
- Coordinate internal and external activities to manage both new and renewal accounts efficiently and professionally
- Identify cross-sell opportunities and recommend new lines of coverage that align with client objectives
- Collaborate closely with Producers and Marketing Account Executives to oversee the renewal process
- Prepare and present marketing materials and ensure smooth implementation by working alongside service teams
- Assist clients and internal staff with service questions related to administration, billing, and claims
- Maintain detailed records in client management systems to track policies, meetings, and follow-ups
- Attend seminars and carrier meetings to stay current on new products and legislative changes
- Mentor team members and handle additional duties as assigned
Requirements
- Bachelor's degree or equivalent education and related training
- 7+ years of relevant insurance industry experience
- Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
- Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
- Strong understanding of EHB claims data
- Experience with alternative funding arrangements, pharmacy programs, care management and wellness solutions
- Knowledgeable in EB Compliance
- Demonstrated skillset with Microsoft Office and proficiency with Excel and PowerPoint
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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