Account Manager managing a portfolio of clients for insured employee benefits in a hybrid role at Mercer. Collaborating with clients to achieve their strategic goals for benefits management.
Responsibilities
Manage a number of client relationships and provide advice with regards to global insured benefits
Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction
Work proactively and closely with all members of the client team to influence delivery
Liaise directly with senior-level Global Client Managers
Support with the execution of the client’s global benefit strategy
Oversee the coordination of local in-country colleagues in their role of local specialist/brokers
Support clients to monitor their employee benefit programs around the world
Stay up to date with changes in international employee benefit trends
Proactively look for opportunities grow client revenue
Requirements
Proven consulting, client management or broking experience
Previous experience in the Insurance, Financial Services or Employee Benefits sectors
A client focused mindset, with relevant client facing experience
Ability to consult, analyse and communicate on insured employee benefit related products
Excellent communication skills, both written and verbal, with strong attention to detail
Experience in simultaneously managing multiple projects/tasks and have an organised approach
Results-orientated, accustomed at setting high standards
Be a self-starter, fast learner, with the ability to work independently or as part of a team
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