Field Service Technician supporting the Neptune device by troubleshooting and resolving issues in hospitals. Focused on building strong customer relationships and maintaining quality documentation.
About the role
- Senior Field Service Engineer providing on-site support for MKS Instruments in the Austin area. Responsible for installation, servicing, and repair of complex equipment in semiconductor manufacturing.
Responsibilities
- Provide highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
- Checking out and approving operational quality of system equipment
- Serving as company liaison with customer on administrative and technical matters for assigned projects
- Responsible for operational quality of system equipment
Requirements
- Associate’s degree, or equivalent; with minimum of 5 years of related Semiconductor experience or similar; or equivalent combination of education and experience
- Bachelor's degree and/or applicable certification is preferred
- Excellent communication and documentation skills
- Experienced with standard Microsoft Office programs
- Work with integrity, is ethical and is able to inspire the trust of others
- Strong analytic, business and interpersonal skills
- Motivated, self-driven, positive approach to problem solving
- Ability to succeed in a fast-paced, rapidly changing, high tech environment
Benefits
- Health insurance coverage (medical, dental and vision)
- 401(k) with company match
- Life and disability insurance
- 12 paid holidays
- Sick time
- 15 paid vacation days
- 6 weeks fully paid parental leave
- Adoption assistance
- Tuition reimbursement
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