Hybrid Scaled Renewals Manager

at Mixpanel

• Job title: Scaled Renewals Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bengaluru, India

About the role

• Scaled Renewals Manager at Mixpanel managing North American customer renewals and driving Net Revenue Retention. Responsible for account health, commercial outcomes, and collaboration with internal teams.

Responsibilities

• Manage the renewal process for your book of business to ensure retention targets are met or exceeded.
• Manage a high-volume portfolio of customers across North America, ensuring successful commercial outcomes in their specific time zones.
• Proactively identify opportunities to cross-sell and up-sell by understanding customer goals and positioning relevant features or add-ons.
• Qualify complex or high-value expansion opportunities and collaborate with the Account Management team to facilitate the right level of engagement.
• Monitor account health metrics to identify risks early. Engage with customers to resolve commercial inquiries and ensure a smooth path to renewal.
• Conduct discovery calls to reinforce the product's value and ROI, helping to prevent churn and secure long-term commitment.
• Manage the negotiation process for renewals, addressing customer objections, and ensuring commercial terms align with company standards.
• Act as a bridge between the customer and internal teams (such as Support, Billing, and Product) to resolve inquiries and improve the customer experience.
• Share trends, customer feedback, and insights with the broader team to help refine our customer engagement strategies.
• Maintain accurate data in our CRM (Salesforce) to ensure reliable forecasting for renewals and expansion opportunities.

Requirements

• 4+ years of experience in Account Management, Renewals, Inside Sales, or a commercial CSM role.
• Must be willing and able to work North American business hours (Night shift).
• Proven experience managing a book of business, hitting quotas, and closing deals.
• Comfort with learning new software quickly.
• Demonstrated ability to integrate AI tools and methods into daily work to drive efficiency, research accounts, or streamline communication.
• Exceptional verbal and written English communication skills.
• A self-starter who can prioritize effectively in a fast-paced environment and identify quick wins.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break