Manager responsible for developing and maintaining distribution planning models at Eversource Energy. Collaborating with various teams for effective circuit planning and regulatory compliance.
About the role
- Field Service Manager at Rushlift overseeing engineers and enhancing customer service in Northampton, UK. Responsible for team performance, safety adherence, and strong stakeholder relationships.
Responsibilities
- Successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s.
- Deliver market leading customer service and enhance customer satisfaction while building strong relationships with stakeholders.
- Oversee and guide Field Service and Resident engineers, conducting performance evaluations.
- Overview KPI linked data for VOR’s, breakdowns and PM services.
- Build and maintain customer relationships and address customer enquiries and concerns.
- Analyze team performance metrics and monitor reports on service delivery and productivity.
- Manage absenteeism and conduct Return to Work reviews, as well as authorization of annual leave requests and monitoring of overtime requests.
- Ensure adherence to safety regulations and company policies, collating accident investigation documentation and liaising with Health and Safety Manager.
- Review incoming CVs in collaboration with Operations Manager and participate in the interviewing process for candidate selection.
Requirements
- Proven managerial experience and leadership within a technical environment.
- Material Handling industry knowledge.
- Strong analytical and strategic planning skills.
- Excellent communication and negotiation capabilities.
- Proficiency in MS Office, especially Excel and PowerPoint.
Benefits
- Competitive Salary Package
- Company car / car allowance
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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