Customer Support Engineer delivering post - sales support and technical assistance for fintech customers. Collaborating with cross - functional teams to enhance customer success and product feedback.
About the role
- IT Support Technician providing remote and onsite assistance with software installations and troubleshooting. Collaborating with teams to maintain IT infrastructure and resolve user issues.
Responsibilities
- Provide remote and onsite user support, including software installation, equipment configuration, and diagnosis and resolution of PC-related issues.
- Contribute to departmental processes by performing IT infrastructure support activities within the organization. Participate in remote and onsite maintenance of software, applications, and IT assets, including workstations, laptops, tablets, peripherals, networks, and mobile devices.
- Perform installation, configuration, and maintenance of the user environment and all implemented services, as well as laptops, desktops, and mobile devices.
Requirements
- Completed degree in IT or a related field.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents on the health plan with payroll-deducted payment.
- Optional dental plan.
- Option to include dependents on the dental plan with payroll-deducted payment.
- Meal voucher or food allowance.
- Transport voucher (optional).
- Impact & Care - Personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, payroll-deducted).
- Option to include dependents on Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- SESC benefits for employee and dependents.
- Partnerships offering discounts with educational institutions (undergraduate and postgraduate) and language schools/certification providers.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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