IT Helpdesk Supporter providing support for hardware and software to users in Germany. Managing Microsoft 365 administration and ensuring smooth operation through ticket system.
About the role
- Tech support specialist providing IT assistance via phone, email, and chat. Supporting users with various IT issues in a collaborative team environment.
Responsibilities
- Technical support to users via phone, web, e-mail and chat.
- Remote IT support, focusing on quality of service and resolution of incidents and requests.
- Work in accordance with the knowledge base, rules, procedures and management guidance.
- Log and report anomalies to supervision.
- Contribute to the continuous improvement of the knowledge base.
- Participate in training, onboarding and support for the integration of new employees.
- Support operational analyses, action plans and service improvements.
- Work as part of a team with a focus on results and service levels.
- Occasional responsibility for routing and handing over tickets.
Requirements
- High school diploma with a technical course in Information Technology or Telecommunications (SISTEC or Diário Oficial) or university degree completed in Information Technology or similar areas.
- Desirable knowledge in:
- Hardware maintenance (desktops and laptops);
- Data and voice networks;
- Microsoft environments and network devices.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the Dental Assistance plan with payroll deduction.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Agreements for discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Manager leading technology development for a home decoration company. Focus on efficiency, security, and technological innovation to support company growth.
IT Specialist managing workplace systems and client solutions in a dynamic company during transformation. Responsible for optimizing IT operations and ensuring system functionality in Bremen and Bremerhaven.
IT Specialist optimizing workplace systems at DATACON in Bremerhaven. Enhancing device management, patch management, and security compliance for efficient operations.
IT Technician at Nord Anglia Education providing technical support in Tashkent. Committed to enhancing the educational environment for students and staff.
IT Support Specialist for VALUE AG analyzing technical issues and improving processes with a focus on user support and documentation. Flexible work location between Leipzig and remote options available.
IT - Help Desk Agent ensuring smooth IT operations for OMEXOM's offices, supporting administration of servers and clients, and providing user assistance.
Senior Audit Manager at TD providing specialized auditing expertise and leading change management initiatives across the organization. Collaborating with stakeholders and managing multiple complex audit projects.
Chief Enterprise Architect at Fulton Bank, responsible for enterprise architecture vision and strategy. Leading modernization efforts, ensuring compliance, and fostering collaboration across technologies and teams.
Audit Manager I specializing in High Risk Financial Crimes at TD. Overseeing audits, leading projects, and collaborating with stakeholders for compliance and assessment.