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About the role
- IT Helpdesk Supporter providing support for hardware and software to users in Germany. Managing Microsoft 365 administration and ensuring smooth operation through ticket system.
Responsibilities
- Provide operational hardware and software support to end users
- Set up and maintain end-user devices
- Support and administer the Microsoft 365 environment
- Create and maintain technical documentation
- Handle requests in the ticketing system
- Assist second-level support with complex issues
Requirements
- Completed IT-related vocational training or relevant professional experience in the IT field
- Proficient with common Microsoft Office applications
- Knowledge of Microsoft 365 and its included services
- Initial experience with ManageEngine products is a plus
- Willingness to participate in on-call duty
- Good German and English language skills
Benefits
- Permanent employment contract with a fast-growing company
- 30 days of annual leave
- Monthly commuting allowance
- JobRad bike leasing
- Intensive onboarding program
- Private accident insurance
- Company pension plan
- Open-door policy
- Team-building events
- High-quality laptops provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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