Business Operations Analyst at Uline translating performance data into insights for business decisions. Developing solutions to ensure efficient operations and drive the success of a growing company.
About the role
- Director of AI & Business Systems Ops at Minga focusing on internal efficiency through AI and automation. Responsible for tools integration and IT strategy ensuring effective technology use.
Responsibilities
- Internal AI & automation strategy
- Identify where AI agents, automation, and intelligent workflows can improve efficiency
- Evaluate when AI is the right tool — and when simpler process or systems changes are better
- Design and deploy internal AI solutions for functions such as Customer Success, Sales & Revenue Operations, Marketing, etc.
- Maintain a deep understanding of Minga's internal tools, platforms, and data flows
- Ensure tools work well together and support how teams actually operate
- Advisory partnership with leaders on AI and automation
- Act as a thought partner to department leaders
- Lead Minga's internal IT function through the IT Manager
- Own internal IT strategy, operational resilience, and effectiveness
- Establish guardrails for internal AI use, including data handling, access, and privacy considerations
- Help teams adopt new tools and workflows successfully
Requirements
- Experience designing and implementing AI, automation, and workflow improvements across teams
- Strong understanding of AI tools, systems integrations, and internal tech ecosystems
- Experience optimizing and consolidating business systems (CRM, HRIS, Finance, Marketing, etc.)
- Knowledge of IT operations, security best practices, and data governance
- Ability to translate business challenges into practical, scalable technology solutions
- Experience leading cross-functional initiatives and driving real adoption
Benefits
- Flexible, Hybrid-First Work
- Inclusive leadership: Monthly CEO Lunch & Learns, open Q&As, and transparent updates
- Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
- Growth investment: Dedicated time and budget for growth
- Recognition that matters: From Slack shoutouts to company-wide recognition
- Equitable pay + transparency
- Flexible PTO (20 days of vacation + 7.5 Flex Days)
- Health, dental, and vision benefits for you & your family
- Mental health and wellness support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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