Account Manager servicing commercial lines insurance, maintaining strong client relationships and meeting sales goals at Cross Insurance. Supporting new and renewal policies in a hybrid working environment.
About the role
- Account Manager II at Meltwater responsible for managing and growing SaaS customer accounts, driving renewals and strategic account growth with a focus on customer retention.
Responsibilities
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
Requirements
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- Bilingual proficiency in French and English is required, with excellent written and verbal communication skills in both languages.
- A minimum of 4 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
- Ability to develop effective account plans and strategies aligned with customer goals.
- A proactive approach to identifying and driving expansion opportunities within accounts.
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
- Excellent written and verbal communication skills in English.
- Willingness to embrace the best of both worlds with our hybrid work schedule.
Benefits
- Flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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