About the role

Customer Service Representative handling inquiries and client relationships in the energy sector. Engaging in customer retention, contract management, and tailored offerings for energy services.

Responsibilities

Contact person for our customers – you handle inquiries in day-to-day operations in a friendly, solution-oriented manner with a high level of service – by phone and in writing.
Customer loyalty instead of cancellations – you identify opportunities to win back customers who intend to cancel and implement targeted measures to improve customer retention and satisfaction, including complaint management.
Quotation management in the energy market – you calculate and prepare tailored offers for electricity and gas in the relevant systems – quickly, accurately and market-oriented.
Contract management & master data maintenance – you support our existing customers throughout the entire contract lifecycle, maintain contract and customer data, and ensure smooth processes.
Renewal and development of existing customers – you actively accompany our customers beyond the contract term and identify opportunities to renew or further develop the relationship.

You have completed commercial vocational training, e.g., as an office clerk or in a similar role.
Ideally, you bring initial experience in sales or customer service—experience in the energy industry is a plus.
You demonstrate a strong service orientation, reliability and an empathetic manner.
You enjoy direct customer contact—you approach people openly, warmly and with a solutions-focused attitude.
You are confident using MS Office and eager to learn new programs and tools.
As a team player, you are communicative, organized and able to work independently and responsibly.

Remote work: Flexible working is a matter of course for us. Depending on the position, you can freely choose your place of work within Germany—giving you the opportunity to optimally combine work and private life.
Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art equipment, a relaxation room with a massage chair, an urban roof terrace and an impressive view over Ingolstadt, including the #Donautower.
Individual training: Together we develop a tailored training plan that perfectly suits you and your role, allowing you to grow both professionally and personally.
First-class work equipment: You will receive everything you need for efficient work at the start. We continuously strive to improve our infrastructure so you feel at home with us.
Security & protection: We support your future with a company pension scheme and disability and accident insurance that go beyond statutory requirements—so you can look ahead worry-free.
Events & culture: We regularly invite you to special events, monthly culture lunches and inspiring encounters to strengthen team spirit and experience memorable moments together.
Further benefits: Do you have specific wishes or ideas? We are open to suggestions and do everything we can to support our employees and encourage long-term loyalty.