Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Agent responsible for addressing client inquiries and enhancing customer loyalty in the energy sector. Utilizing strong service skills and a solution-oriented approach to improve processes.
Responsibilities
- Point of contact for our customers – You handle day-to-day inquiries in a friendly and solution-oriented manner.
- Customer loyalty and retention instead of churn – You identify opportunities for customer win-back and implement targeted measures to increase retention.
- Quoting in the energy market – You calculate and prepare tailored offers for electricity and gas.
- Contract management & master data maintenance – You manage our existing customers throughout the entire contract lifecycle.
- Renewal and development of existing customers – You actively support our customers beyond the contract term.
Requirements
- You have completed a commercial vocational qualification, e.g., as an office clerk/administrative assistant, or equivalent.
- Ideally, you have initial experience in sales or customer service.
- You demonstrate a strong service and customer orientation.
- You enjoy active customer contact.
- You are confident using MS Office and eager to learn new programs and tools.
- As a team player, you are communicative, organized, and able to work independently and responsibly.
Benefits
- Remote work: Flexible working is standard for us.
- Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities.
- Individual training and development: Together we design a tailored training plan.
- First-class work equipment: You’ll receive everything you need to work efficiently from day one.
- Security & benefits: We look after your future with a company pension plan.
- Events & culture: We regularly invite you to special company events.
- Additional benefits: Do you have specific requests or ideas? We’re open to suggestions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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